Support call

Took a support call from a customer yesterday. Not sure what he had done, but he was having difficulty printing a document. I popped round and ran "lpq" in terminal... the same job was queued up 46 times. I think he had a paper jam but didn't realise, so kept re-clicking and resubmitting. Cleared the print queue down with a "cancel -u " and all was well again. Gave customer some Zen advice about patience, before leaving.

Generated two more leads though, nice.