Another reason to note down the customer email address is in case they would like it backed up. Of course, if they just want to clear Windows off and replace it, then they need to understand that ISP-downloaded emails could be treated the same as other data such as music, photos, documents, and lost for ever.
Just about to hop over to the website to remove some of the weirder design elements left in place by my *cough* web designer.
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